Cookie Policy

Effective date: 27 September 2019 (view archived versions)

Tresorit would like to place cookies on your computer to help us improve your experience on our websites.

We think it is important to protect your privacy and be open about how we use your data. This information is to keep you informed and to help you enjoy our websites.

Tresorit websites use cookies, web beacons, pixel tags, and similar technologies to make our website more attractive and to enable certain features. This policy explains how we use cookies and the choices you have.

What are cookies and similar technologies?

A cookie is a small text file that is stored in your browser or elsewhere on your hard drive. There are other similar technologies such as pixel tags (transparent graphic images placed on a web page or in an email, which indicate that a page or email has been viewed), web bugs (similar to pixel tags), and web storage, which are used in desktop software or mobile devices. In this policy, we refer to all of these technologies as “cookies”.

How do we use cookies?

We use cookies to recognize you when you visit our website. This helps us for example to log you in, remember your preferences (such as default language), evaluate e-mail effectiveness, and to make our website work more efficiently.

By themselves, cookies do not identify you specifically. Rather, they recognize your web browser. So, unless you identify yourself, for example by opening an account or filling out a web form, you remaim anonymous to Tresorit.

For the ease of understanding, we detail below the cookies we use, so you can decide if you are happy or if you would rather delete existing cookies, or even disable the use of cookies altogether.

Essential / operational: These cookies enable services you have specifically asked for.
Preference and features: These cookies remember choices you make to improve your experience, for example they can tell us which language you prefer. They can help you fill out forms on our websites more easily. They also provide you with features, insights, and customized content.
Performance, analytics and research: We use these cookies to learn how well our websites perform. We also use cookies to better understand how people use our websites so we can improve their experience. In addition, we may use cookies to help us deliver marketing campaigns and track their performance.
Tresorit ads: We work with service providers to deliver Tresorit ads on other web sites and services. Cookies may be used to serve you with advertisements that may be relevant to you and your interests on other web sites and services and to regulate the advertisements you receive and measure their effectiveness.

How you can control cookies?

You are free to decline cookies by applying the appropriate browser settings. You can learn more about managing cookie settings at the below links.

As there are lots of different browsers, we cannot give instructions for all of them here. For other browsers, please consult the documentation that your browser manufacturer provides.

Please note that if you choose to block cookies, doing so may impair or prevent certain elements of our website from functioning.

Does Tresorit respond to DO NOT TRACK requests?

As part of our privacy commitment, Tresorit services honor DO NOT TRACK (DNT) requests.

Please note that there is not yet a common understanding of how to interpret the DNT signal. However, we have adopted an approach that we believe honors the fundamental pro-privacy aims of the DNT standard. If you enable DNT in your browser, we will not use third-party cookies for re-marketing and advertisement purposes.

Regardless of whether you browse DNT or not, we do not track you across the Internet.

Cookies used by third parties

Some third-party services that we use, such as Google Analytics, may place their own cookies in your browser. This policy covers use of cookies by Tresorit only and not the use of cookies by third parties.

Third party service providers that currently place cookies include:

Third-party	Purpose	More information	Opt-out
Facebook	Targeting / advertising	https://www.facebook.com/policies/cookies/	DNT Facebook Opt-Out
Google Analytics	Analytics	https://support.google.com/analytics/answer/6004245	Google Opt-Out
Google Doubleclick	Targeting / advertising	https://policies.google.com/?hl=en	DNT Google Opt-Out
LinkedIn	Targeting / advertising	https://www.linkedin.com/legal/cookie-policy	DNT LinkedIn Opt-Out
UserLike	Chat service	https://www.userlike.com/en/terms#privacy-policy
Youtube	Enabling embedded videos	https://support.google.com/youtube/answer/171780?hl=en-GB	Google Opt-Out
Zuora	Billing	https://www.zuora.com/privacy-statement/

The above list of third party service providers that place cookies is subject to change and the above list may not include all such providers at any given time.

Third-party embeds

Some of the contents that you see displayed on the Tresorit websites is not hosted by Tresorit. For example, when you play a YouTube video embedded in it, YouTube receives data about your activity. Tresorit does not control what data third parties collect in cases like this, or what they will do with it. So, third-party embeds are not covered by this policy. They are covered by the privacy policy of the third-party service.

How can we change this policy?

As every high-quality service, our service is constantly improved in effort to keep users satisfied, but these improvements necessarily mean changes. Thus, we reserve the right to update this policy from time to time. We encourage you to periodically review this page for the latest version of this policy. We will archive the former versions of the policy here.