Tresorit protects the files you never want leaked or lost. Work with your most sensitive documents without second thoughts. Stay in control – even when you share with coworkers, clients or vendors.
What is Tresorit?
Tresorit is the most secure way to store and share files in the cloud. No Tresorit admin, hacker or government can access the data you store. Hacking just one file would take a lifetime. Tresorit uses “end-to-end encryption” to guarantee the security of the uploaded file. Your files are encrypted before they leave your device and remain fully encrypted until they reach the recipient. Only you have the keys to open or share them. Secure services are usually a pain to use, but Tresorit's ease of use has been praised by Forbes, PCWorld and thousands of users. Our ratings on all app stores rival those of Dropbox.
Where is Tresorit headquartered?
Tresorit's Headquarter is in Switzerland. User data is protected by Swiss privacy laws, which are stricter than those in the USA, and even in the European Union. Our R&D center is in Budapest, Hungary. Partner offices are located in the UK, the US, and around the world.
Where does Tresorit store data?
Tresorit runs on multiple Microsoft Azure datacenters located in the European Union (Ireland and the Netherlands).
What’s the benefit of getting my entire team on a Business plan?
If everyone on your team has a Business account, you can decide where Tresorit can be accessed from, control what your users store and limit sharing. You can suspend a coworker’s account at any time and see activity for your whole team.
Is there a personal plan for individuals?
Yes! Tresorit Solo is designed for individual users with best-in-class encryption & Swiss privacy. Store all your files securely, access them anywhere, and share with control. You can learn more and get started with Tresorit Solo here.
Tresorit's end-to-end encryption technology secures your files on your device using some of the highest grade encryption methods available. Your files can’t be decrypted in the cloud. This makes them safer than “safe”. No one else has the decryption key, not even Tresorit administrators. Only you and those who you share with have access.
What is end-to-end encryption?
Tresorit encrypts every file and relevant metadata on your devices with unique, randomly generated encryption keys. These keys are never stored in unencrypted form on the cloud. Accessing files is only possible with a user’s unique private decryption key.
Does Tresorit store my password?
Tresorit does not store your password, only a salted hash format, which we can authenticate you with. As Tresorit never has access to your password in unencrypted form, even if our servers were hacked, your account would be safe from harm.
Is Tresorit HIPAA compliant?
Tresorit is HIPAA compliant and offers HIPAA BAA (Business Associate Agreements) addendums to Business and Enterprise customers. Disaster proof and protected by 24/7 physical security, our datacenters are also compliant with HIPAA, ISO27001:2013 and a host of other certifications.
Can my system administrator access files in my Tresorit?
No, unless you explicitly choose to share the files with them. Tresorit encrypts data before it leaves your device, so it’s not accessible even if someone has access to the corporate network. This ensures security even if the internal system is compromised.
Organizations have less than one year to prepare for the GDPR: the new EU data protection regulation will apply from May 25, 2018. With the aim of unifying data protection legislation across the European Union, the new regulation sets strict requirements for managing personal data for every business and organization who have EU-based employees and customers. End-to-end encryption helps your business towards compliance. With end-to-end encryption, your encryption keys that unlock your data are stored on the client side, on your device. Unlike in-transit or at-rest encryption, only you and those who you share with have access to the data. This technology ensures the highest protection for personal data from third party access.
What is the GDPR?
The General Data Protection Regulation (GDPR) is a comprehensive set of data protection rules. The aim of the legislation is to provide the same high level of data protection for EU residents in all EU countries with a unified legal framework across all member states. In contrast to the previous legislation, which was only a directive to be adopted by national legislation to be effective, the GDPR is immediately binding for and applicable in all European member states. The GDPR requires companies to implement reasonable data protection measures to protect consumers’ personal data and privacy against data loss or exposure. The GDPR entered into force on 24 May 2016 and it will directly apply in all EU Member States from 25 May 2018.
How does the GDPR affect organizations who store and share personal data with cloud-based services?
The GDPR’s aim is to protect personal data at all stages of data processing. The GDPR identifies two different entities that both have obligations: data controllers and data processors. A controller is the entity that determines the purposes, conditions and means of the processing of personal data. For example, educational and research private and public institutions, healthcare services, or any business that manages the personal data of their employees and customers. A data processor is an entity which processes personal data on behalf of the controller, such as a cloud provider (for example a Software-as-a-Service like CRM software).
How does encryption help with protecting data and compliance?
Encryption is underlined as an example of “appropriate technical and organisational measures” and an "appropriate safeguard" to protect data. The GDPR states that if the controller has implemented encryption to its personal data, the affected personal data is likely to be unintelligible to any person who is not authorised to access it, for example in case of a data breach. Hence, such data breach is unlikely to result in a risk to the rights and freedoms of the affected persons. The result is that the controller may not be required to communicate the data breach to affected data subjects, pursuant to Article 34 GDPR. All in all, encryption reduces the risks of processing data in the cloud, as it makes re-identification of leaked personal data impossible with reasonable measures.
What are the advantages of using end-to-end encrypted cloud services?
End-to-end encryption has substantial advantages that helps controllers better protect data, making compliance process easier. If a data controller uses an end-to-end encrypted service as processor, the related personal data ‘stays within their company walls’, in compliance with Article 32 GDPR. Secondly, if a strong encryption mechanism is implemented, the data controller will likely to be exempted from notifying the data breach to the supervisory authority and communicating it to the affected data subjects, pursuant to Articles 33 and 34 GDPR. Moreover, except the duties of assistance to the controller pursuant to Article 28 GDPR, the processor will likely fall out of the audit scope in case the controller is audited, making compliance and audit process simpler for the controller.
Where can I learn more about GDPR compliance?
Use our GDPR Knowledge Base to learn more, find answers to your questions and get access to additional resources: https://tresorit.com/gdpr
Working with Tresorit
Tresorit protects the files you never want leaked or lost. Work with your most sensitive documents without second thoughts. Use Tresorit to keep control – even when you share with coworkers, clients or vendors.
Can I install Tresorit on any of my devices?
Tresorit is available on Windows, Mac, Linux, Android, iOS, Windows Phone and Blackberry devices, and you can also access our service from any web browser.
How can I store files in Tresorit?
Tresorit allows you to turn your local folders, and the files in them, into tresors – encrypted folders in the cloud. Changes to files are automatically synced between your local folder, and any devices on which you have installed Tresorit or where tresors are being shared. If you don't want to synchronize a folder to your device, you can also create 'cloud-only' tresors within the Tresorit applications, and upload folders or files into it.
How do I know if someone changed a file or added something?
You will receive notification of any changes on desktop devices. You can also open the Activity Wall of a tresor to see changes and, for a detailed audit trail export the Activity Wall history to a .csv file.
What happens if I edit a file at the same time someone else does? Will either of our changes be lost?
There are no accidental overwrites when two people modify the same file at the same time. Tresorit automatically detects the overlapping modifications and gives you the chance to review and resolve the conflict.
What if I saved changes but want to revert to a previous version?
To access older versions of files, right click on the file in the Tresorit cloud browser and select See Versions. With Tresorit for Business an unlimited number of versions are stored and without impacting user storage limits.
Don't let Dropbox and others decide who can see your files. With end-to-end encryption you don't need to blindly trust your cloud provider. It would take 1000 years to break the encryption of Tresorit.
How does Tresorit compare to popular cloud storage & sharing services?
Dropbox, Box, Google Drive and others claim that data is “safe” with them, but they don’t protect your files the way we do. They may encrypt your data but they have the encryption key and the files get decrypted on their servers every time they are accessed. Their administrators can see your files, and so can anyone who manages to gain access to their systems. Learn more how Tresorit security compares to others on Tresorit Comparison Page.
How does Tresorit compare to Dropbox?
Dropbox became popular years ago, when data security threats were not as prevalent as they are today. And when it comes to security, there are serious doubts about Dropbox. Using Tresorit your files will be completely secure. End-to-end encryption means you hold the keys to your data. You have total control over shared documents. Tresorit’s main difference compared to Dropbox, and other mainstream cloud storage services, is the ability to turn any folder on your device into a secure “tresor.” What this means is that you do not have to drag and drop files into a special sync folder. Instead, you can drag any folder from its existing location on your computer into the Tresorit app to “tresor it.” This is especially convenient if you’re digitally organized and you’d prefer not to rearrange your files into one sync-able folder. Read more about why Tresorit is the #1 secure Dropbox alternative.
How does Tresorit compare to encrypted cloud storage services?
Only a few providers offer client-side file encryption. The most popular is SpiderOak. But, SpiderOak has two main flaws:
- It is universally hard to use. This is attested to by reviewers on major tech sites and app store reviews.
- It cuts corners when it comes to security.
Additionally, SpiderOak is not zero-knowledge when used on mobile devices or a web-browser. By using so-called convergent cryptography, they sacrifice confidentiality to save storage space. Convergent algorithms enable Spider Oak to determine when your content matches the content of others in the cloud. This can leak valuable information about you to outside observers. Read more about how Tresorit compares to SpiderOak.
How does Tresorit compare to add-on encryption services?
Services like Sookasa, Viivo, BoxCryptor and Ncrypted cloud have three main disadvantages when compared to Tresorit:
- Your users need to use two different services for adequate security, which often leads to accidental mix-ups that reveal sensitive data – e.g. copying documents in or to the basic cloud storage folder instead of the encrypted one;
- As complete encrypted folders need to be downloaded before a single file can be accessed, there’s no way to share securely with someone who doesn’t have exactly the same bolt-on encryption setup. For example, you can’t share a Viivo encrypted folder with someone using Boxcryptor, even if you both use Dropbox for storage, so someone will need to change providers if you want to share securely;
- You need to pay for, and maintain, two services instead of one.
Tresorit encryption takes place in the background. There’s no margin of error, as users don’t have to lift a finger. It’s also easy to share files securely with others, even if they don’t use Tresorit.
How does Tresorit compare to encrypted email attachments?
Setting up encrypted email is tedious, and less tech-savvy users may struggle to set it up correctly.
- Users need to download and install an app, create „public” and „private” encryption keys, then exchange the public ones with anyone they want to share files with.
- Even after setup is complete, emails and attachments need to be manually encrypted, and decrypted, one by one. This quickly gets in the way of business.
- It’s easy to get lost among different file versions and to waste hours updating a file someone else has already completed.
Once the Tresorit app is installed, the user can create an encrypted email attachment from any file on their computer – even if it’s not in a tresor. All the user has to do is right click the file (or a compressed file) that they wish to send as a secure attachment. Tresorit prepares the link – allowing users to set expiration date and download limits – and places it in the Link folder from where it can be fired off as an email attachment.
You can get started in 5 minutes and your files will not be hacked, leaked or lost ever again. Every Tresorit subscription comes with a free trial period, so you can test our security and features completely risk-free. We also offer a 100% money-back guarantee.
Will I be charged if I sign up for a trial?
You will only be charged if you don't cancel your Tresorit subscription before the end of your trial. You get full access to Tresorit features throughout the trial. You can cancel anytime. If you forget to cancel your trial subscription before it would expire, but you do not wish to continue using Tresorit, you're eligible for a full refund of the amount you have been charged with within 7 days.
How can I pay for Tresorit?
You can use PayPal, VISA, Mastercard, and American Express credit and debit cards for payments in Euros (EUR), Swiss Francs (CHF), US Dollars (USD), or British Pounds (GBP). If you need another solution (paying by Bank transfer), please contact us at firstname.lastname@example.org
What happens after my trial expires?
If you wish to continue with Tresorit, you don’t need to do anything, your account will automatically transferred to a paying subscription.
What happens if I cancel my trial or a subscription I'm paying for?
You will be switched to Tresorit Basic. Your data will be retained, but if you have more data than 3GB, you won't be able to sync files until you free up some space.
What happens if I forget to cancel my trial subscription?
If you forget to cancel your trial subscription before it would expire, but you do not wish to continue using Tresorit, you're eligible for a full refund of the amount you have been charged with within 7 days.
Why should I submit my credit card details to claim to start a free trial?
We ask for your credit card so that the transition will be smooth for you when the trial is over. Don’t worry, you can cancel during the free trial period and no charge will be applied to your card. Also, if you forget to cancel your trial subscription before it would expire, but you do not wish to continue using Tresorit, you're eligible for a full refund of the amount you have been charged with within 7 days.
What if I do not have a company credit card available?
Please consider payments with PayPal. If this is not possible, please contact our Sales Team with your request for the trial, and in case of serious interest we might be able to set up a trial account for you. Also, for transactions over €500, you can pay by wire transfer.
Does the price include VAT?
No, but VAT is applied in certain cases.
- If you are from an EU member country, your local VAT applies, unless you provide us with a VAT number during subscription, in which case no VAT is applied.
- If you are not from a member country of the European Union, you won't have to pay VAT.
- If you are from Switzerland, a fixed, 8% VAT applies.
What will my invoice look like?
You will receive a Tresorit invoice for each billing period (monthly or annual). Our invoices are clear, complete and transparent and you will be able to see exactly what you are paying for. Learn more about invoices here.
Is there any discount available for Non-profits?
Tresorit supports people who are doing good things and who want to protect their sensible information. For qualified nonprofit organizations and educational institutions, there is special pricing available. Qualified organizations are eligible for a Tresorit Business subscription with 10 users for free, if they are willing to share their story of how they are benefiting of Tresorit. To apply for this special discount, please fill out the Tresorit for Nonprofits application.
Do you offer a reseller program?
Yes, Tresorit has a Partner & Reseller program, offering discounts and custom account management for companies managing Tresorit account for others. For detailed information, please go to our Partner program site.