Cookie Policy

Effective date: 16 January 2025 (view archived versions)

We think it is important to protect your privacy and be open about how we use your data. This information is to keep you informed and to help you enjoy our websites.

Tresorit websites (such as tresorit.com, support.tresorit.com) (the “Websites”) use cookies, web beacons, pixel tags, and similar technologies to make our website more attractive and to enable certain features. In this policy, we refer to all of these technologies as “cookies”.

This policy explains how we use cookies on our Websites and the choices you have.

How do we use cookies?

Essential / operational: These cookies are essential for our website to function. They usually enable your movement around our website and services you have specifically asked for, such as setting your privacy preferences, or filling in forms. For example, essential cookies include session cookies needed to transmit the website, authentication cookies, and security cookies. This category of cookies cannot be disabled.
Performance and analytics: These cookies allow us to learn how well our Websites perform. We also use these cookies to better understand how visitors use our Websites so we can improve their experience. For example, we use Google Analytics cookies to help us understand how visitors arrive at and browse our Websites and to identify areas for improvement such as navigation and marketing campaigns. If you do not allow these cookies, we will not know when you have visited our site, and will not be able to monitor its performance.
Marketing: These cookies are used in order to better understand users’ needs and their interactions with our marketing communications, such as a marketing email or marketing-based landing page on our website. If you decide to identify yourself, e.g. by signing up or filling out a form, these cookies may collect personal information (e.g., email address) about you. In particular, we use a marketing database management platforms (such as Marketo and if you visit our website after 10 June 2022, Pardot Salesforce) – that helps us improve our marketing and focus our marketing efforts to those most appreciated by our visitors. We also use Hotjar in order to better understand our visitors’ needs and to optimize our Websites.
Targeting: These cookies may be set through our site by our advertising partners. They may be used to serve you with advertisements that may be relevant to you and your interests on other web sites and services, to suppress ads not relevant to you, (i.e., negative targeting), to refine our campaigns and to measure their effectiveness. If you do not allow these cookies, you will experience less targeted advertising.

Cookies used by third parties

Some third-party services that we use may place their own cookies in your browser. This policy covers use of cookies by Tresorit only and not the use of cookies by third parties. Third-party cookies are limited to our Websites and are not used in our Services.

Third party service providers that currently place cookies include:

Third-party	Purpose	More information	Opt-out
Bing	Targeting / advertising	https://privacy.microsoft.com	Bing Opt-Out
Facebook	Targeting / advertising	https://www.facebook.com/policies/cookies/	DNT Facebook Opt-Out
Google Analytics	Analytics	https://support.google.com/analytics/answer/6004245	Google Opt-Out
Google Marketing Platform	Targeting / advertising	https://policies.google.com/?hl=en	DNT Google Opt-Out
LinkedIn	Targeting / advertising	https://www.linkedin.com/legal/cookie-policy	DNT LinkedIn Opt-Out
UserLike	Chat service	https://www.userlike.com/en/terms#privacy-policy
Youtube	Enabling embedded videos	https://support.google.com/youtube/answer/171780?hl=en-GB	Google Opt-Out
Zuora	Billing	https://www.zuora.com/privacy-statement/
N Technologies Inc	Targeting / advertising	https://n.rich/privacy-notice	DNT N.Rich Opt-Out

The above list of third party service providers that place cookies is subject to change and the above list may not include all such providers at any given time.

Third-party embeds

Some of the contents that you see displayed on the Tresorit websites is not hosted by Tresorit. For example, when you play a YouTube video embedded in it, YouTube receives data about your activity. Tresorit does not control what data third parties collect in cases like this, or what they will do with it. So, third-party embeds are not covered by this policy. They are covered by the privacy policy of the third-party service.

How you can control cookies?

Consent tool

You can choose not to allow some types of cookies. To change your cookie settings and preferences, click the “Cookie Settings” link in the footer of the page. To apply changes, please refresh your browser after saving your settings. Please note that blocking some types of cookies may impact your experience and the full functionality of the website may no longer be available.

Browser settings

You are free to decline cookies by applying the appropriate browser settings. You can learn more about managing cookie settings at the below links.

As there are lots of different browsers, we cannot give instructions for all of them here. For other browsers, please consult the documentation that your browser manufacturer provides.

How can we change this policy?

As every high-quality service, our service is constantly improved in effort to keep users satisfied, but these improvements necessarily mean changes. Thus, we reserve the right to update this policy from time to time. We encourage you to periodically review this page for the latest version of this policy. We will archive the former versions of the policy here.